Start free for 14 days. Every plan runs the same AI brain across your channels — Website Chat, Voice, Phone, WhatsApp and Email — billed through your store in your local currency. Upgrade when Loom Labs is already paying for itself.
For small stores getting started.
For scaling brands going omnichannel.
For high-volume, multi-channel support.
For large & B2B merchants.
Voice, WhatsApp and email usage is metered per use beyond each plan's included allowance — via per-channel meters (voice minutes, WhatsApp messages, email replies) billed transparently through your store. Website Chat replies draw from your monthly AI allowance.
Every channel is just an ingress into the same shared reply context and AI Gateway — no second AI stack, no separate bots to train per channel.
Shopify, WooCommerce, BigCommerce, Magento, Wix, Squarespace, WordPress and custom sites via REST API + embeddable widget.
Tenant isolation, input/output moderation, aggressive response caching and full GDPR export/delete — on every tier.
Yes — every plan includes a 14-day free trial through your store's billing. No charge until it ends, and you can cancel anytime.
Each plan includes an allowance of AI replies plus included voice, WhatsApp and email usage. Beyond the allowance, those channels are metered per use — voice minutes, WhatsApp messages and email replies — so you only pay for what you actually run.
Each AI interaction — a chat answer, a voice turn, a WhatsApp or email reply, a classification — draws from your allowance. The gateway caches aggressively and routes OpenAI → Gemini to stretch every reply.
Upgrade or downgrade anytime. Billing prorates the difference automatically, and your AI brain, training and history carry over untouched.
No. Voice runs on ElevenLabs and WhatsApp/phone run on Twilio, all managed inside Loom Labs — you connect a channel and go. Email uses a one-click Gmail connection.
Pricing is converted to your store's local currency, and your commerce platform handles taxes and invoicing on your regular billing cycle.
Start free for 14 days and see your first AI-resolved conversation today — across chat, voice, WhatsApp and email.