Pricing

Simple pricing,
serious leverage.

Start free. Upgrade when Loom Labs is already paying for itself. Every plan is billed through Shopify in your local currency, with a built-in free trial.

Starter
$19/mo

For small stores getting started.

  • One-click AI chatbot
  • Order lookup + knowledge base
  • Basic dashboard
  • 1,000 AI queries / mo
  • 1 store
Start free
Professional
$149/mo

For high-volume support.

  • Everything in Growth
  • AI Daily Brief + Recommendations
  • Insights (heatmaps, trends)
  • 25,000 AI queries / mo
  • Advanced intelligence
Choose
Enterprise
$499/mo

For large & B2B merchants.

  • Everything in Professional
  • SLAs + priority support
  • Custom seats & roles
  • 100,000 AI queries / mo
  • Dedicated success manager
Talk to us
Billing questions

Fair, flexible, no surprises

Is there a free trial?

Yes — every plan includes a built-in free trial through Shopify Billing. No charge until it ends.

Can I change plans?

Upgrade or downgrade anytime. Shopify prorates the difference automatically.

What counts as a query?

Each AI interaction (a reply, a classification) draws from your monthly allowance. Our gateway caches aggressively to stretch it.

What currency am I billed in?

Shopify converts pricing to your store's local currency and handles taxes and invoicing.

Try every feature free.

Install in one click and see your first AI-resolved conversation today.