Chat, voice, phone, WhatsApp and email all reach the same AI — one memory, one knowledge base, one gateway. No second AI stack. Here's everything inside Loom Labs AI.
Every channel is an ingress adapter into the same reply context. Ask on the website, call the phone, or message on WhatsApp — the answer comes from the same trained AI that remembers the customer and reads your store data.
The storefront chat widget — auto-injected, mobile-responsive, accessible and brandable. Answers from live products, policies and orders, with one-tap human takeover.
Spoken conversations right in the widget, powered by ElevenLabs. Customers talk; the same AI brain listens, reasons and replies out loud in real time.
Inbound phone calls answered by the same AI. One platform voice agent with per-conversation voice, greeting and language — no per-merchant agents to manage.
Inbound WhatsApp handled automatically over Twilio, with delivery tracking and seamless human takeover when a person needs to step in.
AI email replies straight from your Gmail inbox. The same brain drafts and sends context-aware answers, keeping every thread on-brand and on-policy.
Switch channels mid-conversation and nothing is lost — identity, history and intent carry across, because it's the same AI everywhere.
Training, memory, knowledge, analytics and a hardened multi-platform core — the machinery that makes one AI feel like an entire support and intelligence team.
Teach it your brand voice and the way you answer. Set tone, rules and guardrails once and every channel inherits them — chat, voice, phone, WhatsApp and email stay perfectly on-brand.
Persistent per-merchant memory so the AI remembers customers, past issues and preferences across conversations and channels — every reply builds on what came before.
Auto-pulls your products, policies and order data, and layers in custom docs you upload. Answers stay grounded in your real store instead of guesses.
Per-channel analytics with complaint heatmaps, return-reason breakdowns, sentiment trends, lost-sales and FAQ gaps — see exactly where support is winning and where it's leaking.
Describe a card in plain English on your dashboard; the gateway compiles it into a live filter every conversation is checked against — no rules language to learn.
A morning digest: yesterday's summary, today's priority, business risks, revenue opportunities and suggested actions — the money-signals surfaced for you.
Every conversation from every channel in one inbox, stitched into a single cross-channel customer timeline. Search and filter by category, language, sentiment and date.
All AI traffic flows through one internal gateway: OpenAI primary with automatic Gemini failover, prompt caching, moderation and per-merchant cost control. No app code ever calls a provider directly.
Every channel is just an ingress adapter into a shared reply context that hits one gateway. Works on Shopify, WooCommerce, BigCommerce, Magento, Wix, Squarespace, WordPress and custom sites via REST API and an embeddable widget.
Row-level security on every table, tenant isolation by design, GDPR export and delete flows, and recurring plans with usage metering through Shopify Billing. Secure and multi-tenant from the ground up.
Install free and watch your first conversation — on chat, voice, phone, WhatsApp or email — get answered and organized automatically.