Loom Labs AI runs on any commerce platform, routes every reply through one AI Gateway, and reaches your customers on five channels — chat, voice, phone, WhatsApp and email. All of it is live today.
Every integration below is shipped and running in production — no waitlist, no beta flag.
Flagship integration. One-click install, Theme App Extension widget, live products/orders/policies sync, and billing through the Shopify Billing API.
Drop the embeddable widget onto any WordPress + WooCommerce store and connect your catalog over the REST API.
Same AI brain on BigCommerce storefronts — install the widget and sync products, orders and policies.
Connect Adobe Commerce / Magento stores through the REST API and embed the widget on your theme.
Add the storefront widget to any Wix site and let the assistant answer product, order and policy questions.
Paste the embed snippet into Squarespace and go live with chat, voice and email in minutes.
Works on any WordPress site — content-only or full commerce — via the embeddable widget.
Anywhere else? Use the REST API plus a single embeddable widget script — no platform required.
Primary reasoning model behind the AI Gateway for replies, classification and rule compilation.
Automatic fallback provider inside the gateway — keeps the assistant online if the primary has a hiccup.
Powers Website Voice and Phone Voice — natural spoken conversations answered by the same one brain.
WhatsApp and inbound phone voice. Customers reach you where they already are, with seamless human takeover.
AI email replies straight from your support inbox — connect Gmail with secure OAuth and let it triage and respond.
Postgres data, auth and storage with row-level security isolating every merchant's tenant.
Signed App Proxy endpoints, provider webhooks and the mandatory GDPR topics — all wired in out of the box.
On the near-term roadmap — same one brain, more surfaces.
DM automation and lead capture, handled by the same AI brain that runs every other channel.
Messenger support and intelligence, ingressed into the shared reply context.
Email replies for Microsoft 365 / Outlook inboxes, alongside the shipped Gmail channel.
No second AI stack. Whether a message arrives from chat, a phone call, WhatsApp or email, it flows into the same shared reply context and out through one AI Gateway.
OpenAI primary, Gemini fallback, with routing, moderation, caching and per-merchant cost tracking — every reply goes through it.
Auto-pulled products, orders and policies plus your custom docs — the same knowledge base answers on every channel.
Row-level security keyed to your merchant ID means your data, memory and analytics never cross into another store.
Install the widget, sync your catalog, and go live across all five channels — starting free.