Gorgias, Tidio and Zendesk bolt a chat widget onto a help desk — then charge extra for every channel, each with its own siloed bot. Loom Labs AI answers across website chat, website voice, phone, WhatsApp and email with one AI brain that shares memory, brand voice and knowledge everywhere.
Every channel is just an ingress adapter into one shared reply context and one AI Gateway (OpenAI → Gemini). Add a channel, and the same trained brain — with the same memory — is already there.
| Capability | Loom Labs AI | Gorgias | Tidio | Zendesk |
|---|---|---|---|---|
| Website Chat | ✓ | ✓ | ✓ | ✓ |
| Website Voice (spoken in-widget) | ✓ | — | — | — |
| Phone Voice (inbound calls, same brain) | ✓ | — | add-on | add-on |
| WhatsApp (AI + human takeover) | ✓ | add-on | add-on | add-on |
| Email (AI replies from your inbox) | ✓ | ✓ | limited | ✓ |
| ONE unified AI brain — no per-channel bots | ✓ | separate bots | separate bots | separate bots |
| AI Training on your brand voice | ✓ | limited | limited | limited |
| Persistent AI Memory across channels | ✓ | — | — | — |
| Plain-English AI Cards (no rule builder) | ✓ | — | — | flow builder |
| Per-channel analytics + daily AI brief | ✓ | limited | limited | add-on |
| Works beyond Shopify (Woo, BigCommerce, Wix…) | ✓ | Shopify-first | ✓ | ✓ |
| Transparent per-use pricing | ✓ | tiered seats | tiered seats | per-agent seats |
| Starting price | $19/mo | $50+/mo | $29+/mo | $55+/mo |
Comparison reflects publicly listed capabilities and entry pricing; competitor plans and features change — check their sites for current details. "Add-on" means available on a higher tier or as a paid extra.
The incumbents wire a different bot to each channel, so a customer's context resets when they switch from chat to email to phone. Loom Labs routes every channel into the same reply context, so the answer is consistent everywhere.
Website voice and inbound phone calls are answered by the same trained AI (powered by ElevenLabs voices + our AI Gateway). No separate IVR product, no second prompt stack to maintain.
Persistent per-merchant AI Memory and an auto-pulled Knowledge Base mean the brain remembers past conversations and knows your products and policies — across chat, WhatsApp, email and voice alike.
Skip flow builders and rule trees. Write an AI Card in plain English ("if someone asks about a delayed order, offer store credit") and it applies on every channel at once.
Per-channel analytics, a daily AI brief and recommendations tell you what's happening and what to do next — instead of leaving you to read a ticket queue.
Shopify is the flagship integration, but every channel is an adapter — so Loom Labs also runs on WooCommerce, BigCommerce, Magento, Wix, Squarespace, WordPress and custom sites via REST API + embeddable widget.
Five channels, one trained brain, transparent per-use pricing. Start free — no seat minimums, no per-channel add-ons.